TRUST UNIQUE IBIZA VILLAS
300+ IBIZA PRIVATE POOL VILLAS
OUR 12TH YEAR - SINCE 2012
BEST PRICE
NO HIDDEN EXTRAS
NO BOOKING OR CLEANING FEE
CREDIT CARD PAYMENT FOR 99% OF VILLAS
SUPERMARKET DELIVERY - PRIVATE CHEF - CAR RENTAL - TRANSPORT - BOAT CHARTER
WE ALSO FEATURE VILLAS IN FORMENTERA & MYKONOS
BOOK NOW FOR SUMMER 2024 & SUMMER 2025
Before You Go
What You Need To Know Before You Arrive In Ibiza
Before You Arrive
The A-Z Of What To Know Before You Go
Some Things We Would Like You To Know Before You Go
We want you to have an amazing stay in Ibiza and to have a great holiday. We please ask you to remember some "house rules" and to clarify some points before you go. Please take a few moments to read and share these comments with your fellow guests. The golden rule to please remember & respect is:
Please look
after the villa
Please remember that most of the villas are people's homes, and
that we ask you to please respect the house and the contents as you
would your own. For example please do not move furniture outside.
Please check the rental contract for more information. The security
deposit is to cover any damages or additional cleaning if the house
is left in a situation where additional cleaning is required.
A
Additional
Facilities
In many cases items such as: cots, highchairs, Wi-Fi and satellite
are available on request (if the property does not advertise them
as included) and may be subject to an extra charge which is payable
locally. These should be requested at the time of booking
-
Air
Conditioning
It may sound obvious but please do not keep the
air-conditioning on if the doors or windows are open. As we are
sure you will be aware the air-con will have to work so much harder
that it may just be working too much and the last thing any of us
want is an air-conditioned villa where the air-conditioning isn't
working !
-
Anomalies and
deficiencies
Any irregularities found by the client on arrival should be
communicated as soon as possible, and always during the stay, to
the customer service staff of ECOIBIZA S.L in order that staff can
rectify any problems or facilitate a change of accommodation if a
solution cannot be found.
Any claim submitted after leaving the property cannot be considered because the fundamental criteria for consideration cannot be checked in order to proceed with the claim.
B
BBQ
If you have a BBQ then please clean it before departure to ensure
it is clean for the next customer. Some areas of Ibiza do not allow
BBQ's due to the potential fire risk, pine trees and needles that
have had months of scorching sun and no rain look beautiful but are
a real fire risk, so please do be careful and BBQ
responsibly!
-
Breakages
When you arrive please make sure that there are no
broken or damaged items; there shouldn't be as the villa will have
been checked when the previous guests departed.
If an item is broken or damaged during your stay then you must inform Eco Ibiza as a matter of urgency. In the event of any damage the amount will be deducted from the caution deposit after departure and an invoice will be sent to you with details of any damage
C
Cats
Cats seem to rule the World, and many houses in
Ibiza have a cat. In our experience cats are very intelligent and
know when they are wanted and when they are not welcome, so if you
don't want any contact with moggy just politely let them know they
are not welcome this week and they will go away and sulk for a bit
and then find someone else to give them some attention and fuss
-
Caution
deposit
Please ensure you have sufficient credit limited on your credit
card for paying the security deposit.
Please ensure your bank / Credit Card Company is aware that you
are travelling abroad and does not block any payments.
The caution / security deposit will be refunded 24/48 hours after
departure. Please note that it then may take your bank a further 5
working days to show the refund in your account
-
Children
We hate to state the bleeding obvious but please
ensure children are supervised at all times. A new villa in a warm
country is an exciting place to explore, but please do keep an eye
on them as we wouldn't want anyone to start their holiday with a
visit to the doctors.
-
Cots
Where a cot been arranged for you please note that
sheets are not provided so please bring your own cot sheets
-
Check-out
day
On departure day your co-operation with checking
out at the time indicated is very much appreciated so as not to
delay the next occupants from checking in on time. Checking out
means vacating the villa and the grounds. It is not possible to
stay around the pool. If you would like a recommendation for a
beach restaurant to head to then please just let us know. On your
departure day if you have a later flight then there are luggage
storage facilities in Ibiza Town. Please ask us for details
-
Cleaning
On the day of departure the property should be left in the same
condition as on arrival. It is important that the kitchen, barbecue
preparation area and all utensils are left completely clean and in
good condition. If this is not the case a deduction will be made
from the deposit of a minimum 100€, this sum could be higher
depending on the condition of the property when checked on
departure
-
Capacity of
the property and number of occupants
Each property is prepared for a determined number
of occupants. It is not permitted in any event to exceed the
maximum occupancy of the property as advertised without prior
written approval which will be shown on your confirmation.
It is the responsibility of the client, at all times, to ensure
that the number of occupants matches the number of people on the
reservation. Failure to comply with this rule will result in
eviction from the property or payment of an occupancy
supplement.
-
Consumption of
energy
Where available air conditioning / heating are included in the
price. If there is an additional cost then this will have been
advised at the time of booking. However please help by not having
air-con in a room & the window open !
-
Curtailments
Should a rental client decide to leave the accommodation or
cut short the stay without good cause or justification included in
the cancellation insurance (refund of holiday) and supporting
documentation, there would be no refund of any monies paid.
If the curtailment is found to be for a justifiable reason the
refund will be paid according to the conditions of the
corresponding insurance cover.
D
Drinking water
As we are sure you know already very few villas have drinking
water available from the tap so you will need to purchase bottled
water
E
Early
check-in
Check-in time for most villas is from 3pm. It may
be possible to arrange a slightly earlier check-in at some villas
and we will advise 24 hours before arrival. However this is not
normally possible in July & August, and will only be possible
if the villa is not occupied the night before you arrive.
-
Emergency & useful numbers in Ibiza
Police
Policia Nacional +(34) 091
Policia Local +(34) 092
Guardia Civil +(34) 062
-
Health
Emergencies +(34) 061
Servicio de emergencias de Baleares 112
Hospital de Can Misses 971 397 062
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Consulates
American
Consulate Ibiza
C/ Porto Pi, 8 - 9D
07015 - Palma de Mallorca,
Islas Baleares, Spain
Email pmagency@state.gov
Telephone enquiries: (+34) 971 40 37 07
-
British
Consulate Ibiza
Avenida Isidoro
Macabich 45
1º1ª (corner with Calle Canarias)
07800 Ibiza
Spain
Email spain.consulate@fco.gov.uk
Telephone enquiries: (+34) 93 366
6200
-
Opening hours:
From Mon 7th Nov Ibiza will be operating winter hours.
We will open to the Public on Mondays, Wednesdays and Fridays from
08.30 -13.30.
Consular phone lines are open from 8am to 4pm.
-
Dutch Consulate
Ibiza
Paseo Vara de Rey, 9-1
07800 Ibiza
Spain
Telephone enquiries: (+34) 971 30 04 50
-
France Consulate
Ibiza
Avda. Bme Vte Ramón 10
07800 Ibiza
Spain
Email consulatibiza@ctorresa.com
Telephone enquiries: (+34) 971 31 20 31
-
German
Consulate Ibiza
Carrer d'Antonio Jaume, 2-2° - 9a
Apartado 437
07800 Ibiza
Spain
Email ibiza@hk-diplo.de
Telephone enquiries: (+34) 971 31 57 63
-
Italy Consulate
Ibiza
C/ Diputado José Ribas, s/n
07800 Ibiza
Spain
Email ibiza.onorario@esteri.it
Telephone enquiries: (+34) 971 199 915
-
F
Flight & Airport Information
Ibiza airport
Website: www.aena.es/en/ibiza-airport/index.html
Telephone enquiries: (+34) 971 809 000
-
Airlines contact
numbers
Air Europa (+34) 911 401
501
Air Nostrum (+34) 901 111 500
British Airways (+34) 902 111 333
Easyjet (+34) 330 365 5000
Iberia (+34) 901 111 500
Jet2 (+34) 333 300 0042
Norwegian (+34) 330 828 0854
Ryanair (+44) 871 246 0011
Tui Airways (+34) 203 451 2695
Vueling (+34) 902 808 005
F
Furniture and fittings
It is absolutely prohibited to re-arrange the furniture or carry
out any alterations to a rental property in such a way that would
permanently alter the capacity or cause damage.
G
Gecko's and lizards are indigenous to Ibiza and the chances are
that there are a family or 2 living within the grounds of your
villa. They are totally harmless and don't bite. They eat the bugs
and you tend to see them at night around wall lights to catch moths
and other insects
I
Insurance
The rental price does not include personal travel insurance, or
insurance to cover the cost of personal belongings. Many villas do
have safes so we would encourage you to try to remember to use them
for your own peace of mind
K
Keys
In the case of lost keys (failure to hand in the same number of
keys supplied on arrival). We are obligated to deduct a minimum
charge of 100€ for change of lock and services of maintenance
L
Late
Check-out
It may be possible to arrange a late check-out but
not normally in July & August. the cost for a late check out is
normally a half day rental. Please check availability & price
with us 24 hours before your departure
-
Luggage
Please don't leave luggage unattended in your
car
If you have an early arrival or a late departure we can not
arrange for you to store your luggage. We suggest you use one of
the secure left luggage facilities, or one of the companies
that will come to your villa and collect your luggage). For further
details please click here
M
Mobile phone
Property owners do not provide landline telephone connections.
Therefore please instruct clients to bring a compatible mobile
phone in order to communicate. Clients should be informed that
there are many rural areas on the island where the signal is weak
or non-existent.
-
Mosquitos
Don't allow those pesky "so and so's" to bite you - we know how
annoying it can be. We recommend bringing a good repellent with
you...and eating garlic normally helps but may repel more than the
mosquitos!
N
Noise
There are strict rules surrounding noise, and you are asked to
respect your neighbours. The police will be called and will fine
you if you do not adhere to local laws
From 7am to 11pm maximum decibel limit is 65 (55 decibels in
residential areas)
From 11pm to 7am maximum decibel limit is 30
O
Outside the
villa
Sometimes it can get windy, particularly by the coast so we ask
that you please close all parasols at night time to avoid them
being broken by a gust of wind
P
Pets
The majority of properties do not allow pets. Only with the
express written permission and prior agreement at the time of
booking will a pet be permitted to stay outside the house. We
reserve the right to impose an extra charge for cleaning on
departure as well as a supplement on the deposit if you plan to
bring your pet.
R
Respect the
property
Please remember that most of the villas are people's homes, and
that we ask you to please respect the house and the contents as you
would your own. For example please do not move furniture outside.
Please check the rental contract for more information.
-
Responsibilities of the villa
Owner
The proprietor will accept no responsibility for loss or theft of
items belonging to the rental client or any other occupier of the
property or for any injury caused by incorrect use of facilities
provided in the property.
Unique Ibiza Villas act as an agent on behalf of ECOIBIZA S.L who
acts solely as an intermediary between owners and rental clients
being responsible only for accurate information regarding available
properties, facilities and precise location.
No responsibility can be accepted for injury, accident, delay, or
any other complaints pertaining to the rental of the
property.
If there is something wrong or broken then please contact us as
soon as possible so that we can get this investigated &
rectified
-
Rubbish
Please remember it is your responsibility to
ensure rubbish is removed from the villa and grounds. Please remove
on a daily basis as rubbish attracts unwanted guests. There are no
rubbish collections from the villa in Ibiza - you need to take to
one of the many public bins. If you are not sure where your nearest
rubbish collection point is then the Eco Ibiza staff in the Ibiza
Town office can clarify for you. If rubbish is not removed then you
will be charged an additional cleaning fee on check-out (minimum
€100)
S
Sheets
Sheets / bedding is provided, with the exception of cots. Please
bring your own cot sheets
-
Staying safe
in Ibiza
Ibiza is a safe place but unfortunately there are always a small
number of opportunists, robberies happened in Ibiza!
Please ensure you lock all doors and windows at night and when you leave the villa to go out
Please do not leave anything on display.
If your villa has a safety deposit box then - PLEASE USE
IT!
If your villa has an alarm - PLEASE USE IT ! If you do not know
how to do it please contact a member of the team for
assistance.
Please do not leave anything on display in your hire car
There are a number of potential scams to be aware of. For example someone asking for help with a puncture in a supermarket car park. Whilst you are distracted the thieves will take some of your possessions
Please don't leave anything in your car. I had a very old pair of jeans in the back of my car parked near a beach. When I came back the window had been smashed and I had to pay the car rental company €120! Many car rental companies will tell you to leave the car unlocked. It is highly unlikely the car will be stolen as it is difficult to get a hire car off the island!
Please remind yourself of the key points from your rental contract that you and your guests must be aware of, adhere to and respect the house rules
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Swimming
Pool
Please ensure children (and perhaps some adults) don't drop glass
in the pool..or sand.. or anything that can be dangerous or damage
the filtration system..if it doesn't float then it probably doesn't
belong in the pool!
Please do not use the swimming pool while under the influence of
alcohol and other substances.
T
Taxis
Some villas are easier to get taxis to and from than others.
Sometimes local taxis can, unfortunately, be unreliable. Some taxi
drivers many not pick up from a villa address as they may not know
where it is. Some taxi drivers in the summer are not from Ibiza,
they are just here for a few months to work so many may not have an
extensive knowledge of the island. Not all taxi drivers will have
sat nav but may take you back to your villa if you can direct them.
Some villas are mapped on Google maps so this makes it easier.
You can download the TAXI APP which is the quickest way to get a taxi in Ibiza
Alternatively here are the numbers for the official local taxis
Radio Taxi Eivissa: 971 39 84 83.
Radio Taxi Sant Josep: 971 80 00 80.
Radio Taxi San Antoni: 971 34 37 64.
Radio Taxi Santa Eularia: 971 33 33 33.
Radio Taxi Sant Joan: 971 33 33 33.
If you would prefer not to rely on local taxis, and have the convenience of a pre-booked service then we can arrange transportation - see below
-
Transportation
Driver service: We can provide a driver with an 8 seater minivan
who will offer a 24/7 door to door service. For details please
visit: Visit our website page - please click
here
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Towels
Bathroom towels are provided. Many villas do provide pool towels,
but some do not. On each villa page we indicate if pool towels are
included or not, but if you are in any doubt then please just ask
us. Beach towels are NOT provided and we ask that bathroom and / or
pool towels are not removed from the villa and taken to the beach.
Therefore we ask that you please bring your own beach towels
U
Utilities
(Water, electricity and internet)
Cuts to the supply of water, electricity or the internet are not
regular, however the local authorities can occasionally cut or
limit supplies for short periods of time. ECOIBIZA S.L can take no
responsibility for any inconvenience caused by temporary cuts to
supply.
Clients should check whether the property has Wi-Fi. If this service is not available they can rent a device from us which will allow internet access for the duration of their stay. Please note that the Wi-Fi is designed for basic use such as checking emails and social media browsing. If you are likely to be downloading, streaming or have usage requirement then the bandwidth may not be suitable. So please let us know and we can look at the options to increase the bandwidth.
W
Waste disposal
It is the responsibility of clients to deposit waste in the
correct containers which are normally situated on the nearest main
road. It needs to be taken into account that many properties are in
rural locations and food waste can attract cats, insects and other
unwanted pests. On departure there should be no bags of rubbish
left in the property. Failure to comply with this will result in a
deduction from the deposit of at least 100€.
Water
Please bear in mind that Ibiza doesn't get much rain which is
great for holiday makers but for locals it means that Ibiza is
permanently in a drought situation, so we ask you to please not
waste water
Additional
Available Services:
Boat
Hire
For details regarding boat hire please visit: Visit our website page
- please click here
Car
Hire
For prices and availability (and a hassle free service) you can
check out prices via this link: Visit
our dedicated website - please click here
Chef
Chill out and relax at your villa and let someone else do the
cooking.
If you would like a chef to cook one night then check out the
available options via this link: Visit our
website page - please click here
Cinema
Watch you favourite film from the comfort of your villa..even the popcorn is included! Details: Visit our website page - please click here
Full Fridge Service
If you want the convenience of a supermarket delivery service and
a villa stocked with your chosen food and drink then check out our
full fridge service:
Visit our
dedicated website - please click here
Taxis
We can provide door to door transportation in an 8 seater
minivan Visit our website page - please click
here
Transportation
Driver service: We can provide a driver with an 8 seater minivan
who will offer a 24/7 door to door service. For details please
visit: Visit our website page - please click
here
AND FINALLY...
Have a great stay in Ibiza
We want you to have a great time
If something is not right in your villa then please let us know as soon as possible. Most things we should be able to fix very easily. some issues may take longer. One we know we can get any points raised investigated for you