Booking Terms and Conditions - Unique Ibiza Villas
Terms and Conditions
Unique Ibiza Villas is a trading name of Unique Ibiza Limited,
registered in the UK (Company registration number
07894858)
Unique Ibiza Limited act as a sub agent of ECO IBIZA S.L who act
as an agent on behalf of the property owners. Your contract is with
ECO IBIZA S.L.
Standard terms & Terms and Conditions of
Booking
Interpretation
Business Day means 9am to 5pm on any day (not being a Saturday,
Sunday or public holiday) when clearing banks in the City of London
are open for the transaction of general sterling banking
business
Sub Agent means Unique Ibiza, a company registered at Companies
House with company number 07894858, acting as an independent agent
for ECO IBIZA S.L with whom the accommodation has been contracted
from the property owner
Agent means ECO IBIZA S.L, a company registered in Ibiza (CIF:
B07945033)
Contract means the contract between ECO IBIZA S.L and the
customer
Customer means the person, firm or company who becomes a customer
of the Agent through booking a Property, and you shall be construed
accordingly
Owner means the owner(s) of the Property (Neither the agent or the
sub agents is the owner)
Party Leader means the person who makes the booking
Property means a villa or apartment or other accommodation a
Customer agrees to book through the Agent
Rent Commencement Date means the date the Rental Period
commences
Rental Period means the total number of days a Customer agrees to
book a Property for through the Agent
Rental Price means the price paid by the Customer for renting a
Property for the Rental Period
VAT means value added tax chargeable under English law for the
time being and any similar additional tax
IVA refers to Local tax as charged in Ibiza (this is currently
10%, correct as at the date of writing)
These terms and conditions are published on the date stated at the
bottom of this page and supersede all previous editions or any
implied by custom, practice or course of dealing.
These standard terms and conditions govern the Contract at all
times.
All warranties, conditions and other terms implied by statute or
common law are, to the fullest extent permitted by law, excluded
from the Contract.
A. GENERAL BOOKING CONDITIONS
Unique Ibiza Villas trading as Unique Ibiza act as an agent on
behalf of Eco Ibiza S.L. who are the villa rental agency with who
the villa owner makes their property available for rent, and who
are referred to as the "accommodation provider").
When you make a booking the contract is made with between Eco
Ibiza S.L and you (the customer) - this being any person
travelling or intending to travel to a villa, hotel or apartment as
featured by Unique Ibiza Limited on the terms of these booking
conditions and it includes all matters arising from it and is
subject to English law and the exclusive jurisdiction of the
English Courts.
You may however choose the law and jurisdiction of Scotland and
Northern Ireland if you wish to do so. No variation of these terms
will be valid unless confirmed in writing by us.
A contract will exist as soon as we issue our confirmation
invoice. By making a booking, the lead passenger confirms that all
persons names in the booking (and their personal representatives)
have agreed to be bound by these conditions and the terms of its
suppliers.
B. CUSTOMER PAYMENTS
When making a booking we will take credit card details and pass
these on to the accommodation provider who will take the necessary
payments. All terms and conditions, including cancellation and no
show policy will be relayed to you at the time of booking. You will
not be billed by either www.uniqueibizavillas.co.uk or Unique Ibiza
Limited.
If you are unable to travel due to illness or for another reason
then you will need to contact your insurance company for details of
their cover. Cancellation charges will apply (see G2.6)
We do not provide flights. Booking flights is the responsibility
of you the customer.
C. PRICES
You will be advised of the current price of the villa that you
wish to book before your contract is confirmed.
When you make your booking you must pay a deposit stipulated by
the accommodation provider (usually 30% of the total accommodation
cost). The balance will be required no later than 28 days before
arrival. We do not hold any payments. We do not charge a booking
fee for making the reservation on your behalf with the
accommodation provider. Payments are made in Euros by credit card
or bank transfer and subject to the terms and conditions of the
relevant bank and based on the exchange rate relevant to the day of
the transaction. The accommodation provider reserves the right to
charge a credit card fee, however this will be communicated to you
at the time of booking.
D. CHANGES TO YOUR BOOKING
If, after the confirmation has been issued, you wish to change
your travel arrangements in any way, for example your chosen date
or accommodation, we will do our utmost to make these changes but
it may not always be possible and will be dependent on
availability. The accommodation provider will apply the appropriate
nightly room rate should your new travel arrangements fall within a
different price band.
Any request for changes to be made must be made in writing from
the person who made the booking and the accommodation provider
reserves the right to apply an administration charge will be
relayed to you prior to the date or duration changes being
confirmed.
You should be aware that these costs could increase the closer to
the departure date that changes are made and you should contact us
as soon as possible.
E. IF YOU CANCEL YOUR BOOKING
You, or any member of your party, may cancel your travel
arrangements at any time. Written notification from the person who
made the booking must be received at our offices. Any changes may
incur a change in the price & in this instance we will
communicate any changes in price & send you an updated
confirmation clarifying any price changes.
Failure to arrive at the villa (a "No Show") will be treated as a
cancellation and therefore cancellation charges will apply.
Any cancellation will result in the loss of any payment made.
F. IF THE ACCOMMODATION PROVIDER CHANGES OR CANCELS YOUR BOOKING
It is unlikely that the accommodation provider has to make any
changes to your travel arrangements then we will communicate this
to you at the earliest possible date.
When a major change occurs, we will inform you as soon as
reasonably possible, if there is time before departure. You
will have the choice of either accepting the change of
arrangements, accepting an offer of alternative travel arrangements
of comparable standard from us if available (we will refund any
price difference if the alternative is of a lower value), or
cancelling your accommodation arrangements.
Force Majeure: This means that we will not be liable to pay you
any compensation if we have to cancel or change your travel
arrangements in any way because of unusual or unforeseeable
circumstances beyond our control.
These can include, for example, war, threat of war, riot, civil
disobedience or strike, industrial dispute, terrorist activity and
its consequences, acts of god, natural or nuclear disaster, fire,
adverse weather conditions, technical or maintenance problems with
transport providers, closure of airports or any unforeseeable or
unavoidable event beyond our control.
G1.1 YOUR CONTRACT WITH ECO
IBIZA S.L.
BOOKING PROCESS & CONFIRMATION OF RESERVATIONS
In order to confirm a booking a 30% deposit is required with the
balance payable no later than 31 days before the rental start
date
For bookings made within 31 days of arrival full payment is
required at the time booking.
When making a booking please provide the following
information:
Name and surname of lead passenger
Passport or ID number
Home address and postcode
Number of people in group (including breakdown of adults and
children)
Contact telephone number (available during the holiday) and email
address
G1.2 ARRIVAL IN IBIZA / KEY COLLECTION
& DIRECTIONS
Procedure for arrivals and the Customer Services Department
We will confirm the process for collecting the keys on then villa start day a few weeks prior to arrival.
On the day of arrival the customer will be required to pay the caution (security) deposit at the ECO IBIZA offices All adults (16+) will be required to provide copies of their passport. Where possible we aim to obtain this information in advance to help speed up the arrival process.
G1.3 Departures
On the day of departure the customer must check-out of the
property no later than 10.00hrs
Failure to adhere to this will result in a 500€ deduction on the
return of the deposit
G1.4 Mobile phone
Property owners do not provide landline telephone connections. The
customer should note to please bring a compatible mobile phone in
order to communicate. Please be aware that there are many rural
areas on the island where the signal is weak or non-existent.
G1.5 Waste disposal
It is the responsibility of the customer to deposit waste in the
correct containers which are normally situated on the nearest main
road. It needs to be taken into account that many properties are in
rural locations and food waste can attract cats, insects and other
unwanted pests. On departure there should be no bags of rubbish
left in the property. Failure to comply with this will result in a
deduction from the deposit of between 50 and 100€.
G1.6 Cleaning
On the day of departure the property should be left in the same
condition as on arrival. It is important that the kitchen, barbecue
preparation area and all utensils are left completely clean and in
good condition. If this is not the case a deduction will be made
from the deposit of a minimum 80€, this sum could be higher
depending on the condition of the property when checked on
departure.
G1.7 Keys
In the case of lost keys (failure to hand in the same number of
keys supplied on arrival) then there will be a minimum charge of
100€ for change of lock and services of maintenance. This will be
deducted from the security deposit
G1.8 Furniture and
fittings
It is absolutely prohibited to re-arrange the furniture or carry
out any alterations to a rental property in such a way that would
permanently alter the capacity or cause damage.
Capacity of the property and number of occupants
Each property is prepared for a determined number of occupants. It
is not permitted in any event to exceed the maximum occupancy of
the property as advertised.
It is the responsibility of the customer, at all times, to ensure that the number of occupants matches the number of people on the reservation. Failure to comply with this rule will result in eviction from the property or payment of an occupancy supplement.
G1.9 Additional Facilities
In many cases items such as: cots, highchairs, wifi and satellite
are available on request (if the property does not advertise them
as included) and may be subject to an extra charge which is payable
locally. These should be requested at the time of booking
G1.10 Pets
The majority of properties do not allow pets. Only with the
express authorisation of ECOIBIZA S.L and with prior agreement at
the time of booking will a pet be permitted to stay outside the
house. ECOIBIZA S.L reserve the right to impose an extra charge for
cleaning on departure as well as a supplement on the deposit
G1.11 Curtailments
Should you decide to leave the accommodation or cut short the stay
without good cause or justification included in the cancellation
insurance (refund of holiday) and supporting documentation, there
would be no refund of any monies paid.
If the curtailment is found to be for a justifiable reason the
refund will be paid according to the conditions of the
corresponding insurance cover.
G1.12 Anomalies and deficiencies
Any irregularities found by the client on arrival should be
communicated as soon as possible, and always during the stay, to
the customer service staff of ECOIBIZA S.L in order that staff can
rectify any problems or facilitate a change of accommodation if a
solution cannot be found.
Any claim submitted after leaving the property cannot be
considered because the fundamental criteria for consideration
cannot be checked in order to proceed with the claim.
G1.13 Water, electricity and
internet
Cuts to the supply of water, electricity or the internet are not
regular, however the local authorities can occasionally cut or
limit supplies for short periods of time. ECOIBIZA S.L can take no
responsibility for any inconvenience caused by temporary cuts to
supply.
If you require wi-fi then please check with Unique Ibiza to see
whether the property has wifi. If this service is not available
then it is possible to rent a device from ECOIBIZA S.L which will
allow internet access for the duration of your stay.
G1.14 Insurance
The rental price does not include insurance except where expressly
indicated along with the type of insurance included.
G1.15 Responsibilities
The proprietor will accept no responsibility for loss or theft of
ítems belonging to the rental customer or any other occupier of the
property or for any injury caused by incorrect use of facilities
provided in the property.
ECOIBIZA S.L acts solely as an intermediary between owners and you
and are responsible only for accurate information regarding
available properties, facilities and precise location.
No responsibility can be accepted for injury, accident, delay, or any other complaints pertaining to the rental of the property.
G 2.1 RESPONSIBILITES DURING RENTAL
PERIOD
ECOIBIZA S.L is responsible for ensuring that the property
conforms to the characteristics of the rental property as
advertised publicly and in any communication advertised on
www.uniqueibizavillas.co.uk or www.uniqueibiza.co.uk ECOIBIZA
S.L is responsible for the provision of facilities as advertised
during the clients stay.
These conditions are laid out in the contract signed with the
you (the customer) and are formally recognised and enforced in
every case by ECOIBIZA S.L
ECOIBIZA S.L will strive to provide the client with the best
services and facilities as advertised and reserved. Extra
facilities and services, where requested and available, will be
paid by you when in Ibiza.
The properties are leased on a temporary basis. Customers should respect the rules of the local community and those of the property itself, particularly those that apply to excessive noise, parking, use of public areas, waste disposal and laundry. Furniture, electrical appliances and other facilities should also be used respectfully and not in a manner which could potentially cause damage.
PLEASE NOTE THAT IT IS ILLEAGAL TO PLAY MUSIC OUTSIDE AFTER
MIDNIGHT. THE POLICE / GUARDI CIVIL WILL FINE YOU FOR NON
COMPLIANCE. NEITHER UNIQUE IBIZA LIMITED OR ECOIBIZA S.L WILL TAKE
ANY RESPONSIBILITY FOR ANY FINES IMPOSED, OR LEGAL ACTION
TAKEN
G2.2 CLAIMS
No claims will be considered after departure if they were not
brought to the attention of ECOIBIZA S.L by the customer during the
stay
Any complaint that relates to accommodation or services provided
by ECOIBIZA S.L will be discussed during the duration of the
contract and no compensation or reduction in rental price is
permitted without the previous agreement of ECOIBIZA S.L.
G2.3 DAMAGE DEPOSIT
A damage deposit is required to be paid to ECOIBIZA S.L by the customer which should be left on handing over the keys to the property. The deposit can be paid by pre-authorised credit card or in cash. AMEX is not accepted.
This will be returned in full between 24 and 48 hours after
departure of the clients provided that:
- The property is left in the same state of cleanliness as on
arrival
- No damage or breakages have been caused by the customer and that
the keys of the property are deposited in the agreed place no later
than 10am on the day of departure.
- All rubbish has been disposed of correctly in accordance with
the rules relating to the accommodation the customer is staying
in
If the customer wishes to pay the deposit in cash then we will
provide the relevant bank account details to you. Please note that
on check-in our representative will need to verify the account
details in order to facilitate the refund of the deposit.
G2.4 DAMAGE INVOICE FOR THE
CLIENTS
ECOIBIZA S.L is responsible for checking the property on the
customer's departure
ECOIBIZA S.L will retain the client's deposit for 24 hours after
the departure
In the event of damage or breakage caused by the client in the
rental property the client will be informed within 24 hours of
departure by ECOIBIZA's Customer Services Department
ECOIBIZA S.L then has 120 hours (5 days) to produce invoices for
rectifying the damage to the property and will inform the client
via a 'Damage Report' The remainder of the damage deposit will then
be returned.
Furthermore the customers failure to deposit waste in the proper
outdoor containers will result in a fine of between 50€ and
100€
If you would prefer to leave a cash deposit then the timescale of
refund of the deposit will be the same. We will advise the process
for payment and refund of the deposit in advance of arrival at the
accommodation.
G 2.5 CLEANING
The property is clean on arrival. The customer should use the
facilities respectfully and leave the property in the correct
condition. If this is not the case ECOIBIZA S.L will invoice the
client for any cleaning or repair bills. By the same standard if
the client finds fault with the cleaning or facilities on arrival
this should be communicated to the office of ECOIBIZA S.L within 24
hours.
G2.6 CANCELLATION CHARGES
In the event of a cancellation by the customer for whatever
reason, the following cancellation charges apply:
Cancellation more than 28 days prior to customer arrival
100% of total price
Some villas may have a different cancellation policy. In the
event that you need to cancel then please contact us for the
cancellation terms for the specific villa you have booked
Please note any early departure from a villa (curtailment) will be
treated as a cancellation and no refinds wil be given for unused
nights
All cancellation requests should be sent by email to
bookings@uniqueibizavillas.co.uk. Unique Ibiza
will acknowledge receipt of the email and will confirm cancellation
charges that will apply
G2.7 DURING THE STAY:
ECOIBIZA S.L are obligated to inform in writing of any building
work taking place in the area of the accommodation in order to
facilitate prior notification to the customer.
If, in the unlikely event, that during the course of the stay, new building work in the area causes an adverse effect on the customer's, you have the right to make a complaint. Any claim for compensation is the responsibility of the proprietor.
(Under Central European legislation the contract can be dissolved and a refund given of all monies paid if the client demands it).
Likewise if there are technical breakdowns during the stay for instance: failures in water or power supply, air conditioning or pool issues, the proprietor has the responsibility for dealing with any complaint and subsequent claim for compensation (always negotiable) by the client. Negotiations will be facilitated by ECOIBIZA S.L.
SITE TERMS OF USE
By accessing, using, browsing or booking on this site you agree
that you have read, understood and agree to be bound by these Terms
of Use and you agree to comply with all applicable laws, rules and
regulations.
This website is for the purpose of communicating prices and
availability; it should therefore not be regarded as an offer,
purely as an invitation to treat.
Unique Ibiza acts as an agent on behalf of the accommodation
provider. All contracts concluded between the accommodation
provider and you the customer are subject to our standard terms and
conditions. A contract is only concluded when we accept your offer
by sending you confirmation of our acceptance. Our acceptance is
effective when sent by us. The contractual document is contained in
the acceptance from us of your offer, and our terms and conditions
which are incorporated into the acceptance and excludes any other
representations. This does not affect your statutory rights as a
consumer.
This Site and its Holiday Services are only available to people
who, and parties that may, lawfully enter into and form contracts
under UK law. You must be aged 18 years or more to book a Holiday
Service from this Site and there must be at least one adult (18
years or more) travelling on any one booking.
This website is for use by members of the public only to make
direct bookings with the various holiday companies featured. We DO
NOT accept bookings made by travel agents or other agents on behalf
of members of the public. Any bookings made in contravention of
this rule will be notified and cancelled.
Access to this Site is free. However, you access and use it
entirely at your own risk. Except as stated in these Terms of Use
we make no representations or warranties in respect of the Site,
its contents or performance and all conditions and warranties that
might otherwise be implied by statute or at common law are excluded
to the fullest extent permitted by law.
We do not promise that this site will always be available or that
its operation will be error free, nor do we accept responsibility
for any adverse effects of accessing it, or downloading material
from it. Unique Ibiza does not accept any liability for any losses
or claims arising from any inability to access this Site, any
interruption in the conduct of any auction or any failure to
complete a transaction. This includes adverse effects resulting
from the downloading of viruses, the loss or corruption to material
that is downloaded or any programs or data already on your system,
and website-browser incompatibility problems.
1. Email Newsletters
All offers contained within email newsletters are subject to
availability and we reserve the right to change the offer at any
time.
Full terms and Conditions relating to the special offer advertised
are accessible by clicking on the actual offer and visiting the
site.
Supplements may apply as occupancy is based on maximum
occupancy.
Offers which advertise PP refer to Per Person, PPPN - Per Person
per Night, Per Couple - 2 people sharing.
2. Price & Availability Information
The prices shown on this website are valid at the time of input;
however we reserve the right to change our prices or other details
at any time. Prices may go up or down. Our staff will confirm the
correct price or advise you of any amendments before the booking is
confirmed. We reserve the right to withdraw these prices without
notice. Each appropriate hotel reserves the right to change holiday
details. All hotel prices are quoted either in Euro's or in pounds
sterling and include all taxes.
Please note that the prices quoted on this website are supplied
directly from the hotel provider. These prices may exclude some
mandatory costs such as resort fees or charges that are payable
locally.
A 2.35% surcharge may be applied to all credit card transactions.
Charge cards such as American Express carry a surcharge of 4%.
However we will advise any payment charges prior to any monies
being paid by you
We reserve the right to withdraw these offers without notice.
Offers are correct at time of going to print. We do not offer
flights and therefore bookings are not protected by ATOL unless
otherwise stated.
3. Villa information, Imagery and Facts
All images and villa information have been provided by the
accommodation provider. Google map locations are to indicate
approximate location and do not necessarily indicate the exact
location of the villa. Unique Ibiza can not be held responsible for
any discrepancies.
Whilst we constantly strive to achieve the highest standards of
accuracy using reasonable care and skill, we cannot be held
responsible for all the content.
We may change this site at any time without notice by adding or
removing discounts, late availability, hotels and other features or
services. This will be without liability to you.
4. Bookings
Each appropriate accommodation provider reserves the right to
change holiday details including facilities and season opening and
closing times.
All customers who make a booking as a result of information
contained within this website are required to hold a valid 10 year
passport. Any children under 16 who are not included on a valid 10
year passport will need to hold their own passport when travelling
abroad. Unique Ibiza will not be held responsible for any loss or
delay that may occur as a result of the passport or visa not being
produced for travel.
It is the responsibility of the lead passenger to disclose facts
about any passengers that may affect their ability to travel.
Particular regard should be paid to the following;
a) Criminal Offences (Persons wishing to travel to the Ibiza that
have any criminal records including driving offences, must declare
these at the time of booking)
b) Previous deportations from the country/countries that you are
visiting.
Charges will be incurred for any amendments made to a booking or
travel arrangement.
It is a condition of booking that you take out adequate insurance
either by taking out our special holiday insurance or by arranging
another policy that offers the same or greater protection.
The carriage of passengers and their baggage is subject to
provisions of the Warsaw convention national legislation and the
carriers conditions of carriage.
5. Data Privacy
In order to process your booking and ensure that your travel
arrangements run smoothly and meet your requirements we need to use
the information you provide such as name, address, any special
needs/dietary requirements etc.
We take full responsibility for ensuring proper measures are in
place to protect your information and we comply with all applicable
data protection legislation as detailed by the UK Data Protection
Act 1998. Information about you will not be passed on to any other
company.
We collect information such as name, address and date of birth
when an enquiry is generated, or a booking is made. We may contact
you by email or post to let you know about any other products,
services or promotions that may be of interest to you.
We must pass the information on to the relevant suppliers of your
travel arrangements such as airlines, hotels, transport companies
etc. The tour operator or relevant supplier's use of your
information is subject to their policy, both in respect of your
booking and any future marketing. Please ask for a copy of this
should you wish to see it.
The information may also be provided to your insurers (if you
apply for insurance), security or credit checking companies, public
authorities such as customs/immigration if required by them, for
debt collection purposes or as required by law.
Additionally, where your holiday is outside the European Economic
Area (EEA), controls on data protection in your destination may not
be as strong as the legal requirements in this country. (If we
cannot pass this information to the relevant suppliers, whether in
the EEA or not, we cannot provide your booking. When making a
booking, you consent to this information being passed on to the
relevant persons.) We will not however pass any information onto
any person not responsible for part of your travel arrangements.
This applies to any sensitive information that you give us such as
details of any disabilities, or dietary/religious
requirements.
If we change our Privacy Policy, the changes will be posted here,
so that you are always kept informed of how we collect and use the
information, and when we would disclose it. Your continued use of
this website constitutes your agreement to the changed
policy.
N.B. This only applies to this website and not to the websites of
other companies, individuals or organisations to which we provide
links. We are not responsible and will not be able to protect your
privacy if you disclose personal information in this way.
Your Data controller is: Unique Ibiza Limited. You are entitled to
a copy of your information held by us. If you would like to see
this please ask us. We may make a small charge for providing this
to you.
6. Copyright and Intellectual Property Rights (c) Unique Ibiza Limited
The copyright on the material contained on this site belongs to
us or its licensors. You are only allowed to use the material
contained on the web site as set out below. If you wish to do
anything else, you must obtain the written permission of the owner
of the rights in the material.
You may save and print individual items included on this Site.
However this must be for your personal, non-commercial use
only.
You may also send selected individual items to other users of the
Site or your friends provided that they only use them for their own
personal, non-commercial use. Any other onward distribution or
further publication is prohibited.
You are not allowed to copy or use material from this web site for
any commercial purpose.
All intellectual property rights (including, without limitation,
copyright and rights in and to any databases and trade marks)
subsisting in this site and its contents, and in the software and
source materials used in connection with it, are owned by Unique
Ibiza Limited. All such rights are reserved.
7. Links
Any links featured on this Site have been included for your
convenience only. The inclusion of a link does not imply that we
endorse or accept any responsibility for the linked site, its
content or its provider.
Access to a linked site will be subject to that site's own terms
and conditions, to which you should refer.
8. Variations of Terms of Use
These Terms of Use may be revised from time to time. If they are
revised, we will post the revised version on this Site. The
revisions will be effective immediately.
Please re-read these Terms of Use from time to time even if you
have previously used this Site. By using this Site after we have
changed the Terms of Use, you will be deemed to have accepted the
changes.
If, for any reason, you do not agree to abide by our Terms of Use,
please do not use this Site.
9. If you have a Complaint
Our aim is that you have a totally hassle free and stress free
trip. If you have a problem during your holiday it is of the utmost
importance that you immediately bring it to the attention of Unique
Ibiza Villas. We can be contacted by calling +44203 472 1085, or by
email to bookings@uniqueibizavillas.co.uk and we will forward to
the villa owner. If your complaint is not resolved within 24 hours
then we will liaise with you to see how we can resolve these issues
for you.
. Our aim is resolve all issue whilst you are on holiday. We can
resolve issues once you have returned home.
Version 1.3 30th September 2015
