Booking Terms and Conditions - Unique Ibiza Villas
Terms and Conditions
Unique Ibiza Villas is a trading name of Unique Ibiza Limited,
registered in the UK (Company registration number
07894858)
Unique Ibiza Limited act as a sub agent of ECO IBIZA S.L who act
as an agent on behalf of the property owners. Your contract is with
ECO IBIZA S.L.
Standard terms & Terms and Conditions of
Booking
Interpretation
Business Day means 9am to 5pm on any day (not being a Saturday,
Sunday or public holiday) when clearing banks in the City of London
are open for the transaction of general sterling banking
business
Sub Agent means Unique Ibiza, a company registered at Companies
House with company number 07894858, acting as an independent agent
for ECO IBIZA S.L with whom the accommodation has been contracted
from the property owner
Agent means ECO IBIZA S.L, a company registered in Ibiza (CIF:
B07945033)
Contract means the contract between ECO IBIZA S.L and the
customer
Customer means the person, firm or company who becomes a customer
of the Agent through booking a Property, and you shall be construed
accordingly
Owner means the owner(s) of the Property (Neither the agent or the
sub agents is the owner)
Party Leader means the person who makes the booking
Property means a villa or apartment or other accommodation a
Customer agrees to book through the Agent
Rent Commencement Date means the date the Rental Period
commences
Rental Period means the total number of days a Customer agrees to
book a Property for through the Agent
Rental Price means the price paid by the Customer for renting a
Property for the Rental Period
VAT means value added tax chargeable under English law for the
time being and any similar additional tax
IVA refers to Local tax as charged in Ibiza (this is currently
10%, correct as at the date of writing)
These terms and conditions are published on the date stated at the
bottom of this page and supersede all previous editions or any
implied by custom, practice or course of dealing.
These standard terms and conditions govern the Contract at all
times.
All warranties, conditions and other terms implied by statute or
common law are, to the fullest extent permitted by law, excluded
from the Contract.
A. GENERAL BOOKING CONDITIONS
Unique Ibiza Villas trading as Unique Ibiza act as an agent on
behalf of Eco Ibiza S.L. who are the villa rental agency with who
the villa owner makes their property available for rent, and who
are referred to as the "accommodation provider").
When you make a booking the contract is made with between Eco
Ibiza S.L and you (the customer) - this being any person
travelling or intending to travel to a villa, hotel or apartment as
featured by Unique Ibiza Limited on the terms of these booking
conditions and it includes all matters arising from it and is
subject to English law and the exclusive jurisdiction of the
English Courts.
You may however choose the law and jurisdiction of Scotland and
Northern Ireland if you wish to do so. No variation of these terms
will be valid unless confirmed in writing by us.
A contract will exist as soon as we issue our confirmation
invoice. By making a booking, the lead passenger confirms that all
persons names in the booking (and their personal representatives)
have agreed to be bound by these conditions and the terms of its
suppliers.
B. CUSTOMER PAYMENTS
When making a booking we will take credit card details and pass
these on to the accommodation provider who will take the necessary
payments. All terms and conditions, including cancellation and no
show policy will be relayed to you at the time of booking. You will
not be billed by either www.uniqueibizavillas.co.uk or Unique Ibiza
Limited.
If you are unable to travel due to illness or for another reason
then you will need to contact your insurance company for details of
their cover. Cancellation charges will apply (see G2.6)
We do not provide flights. Booking flights is the responsibility
of you the customer.
C. PRICES
You will be advised of the current price of the villa that you
wish to book before your contract is confirmed.
When you make your booking you must pay a deposit stipulated by
the accommodation provider (usually 30% of the total accommodation
cost). The balance will be required no later than 28 days before
arrival. We do not hold any payments. We do not charge a booking
fee for making the reservation on your behalf with the
accommodation provider. Payments are made in Euros by credit card
or bank transfer and subject to the terms and conditions of the
relevant bank and based on the exchange rate relevant to the day of
the transaction. The accommodation provider reserves the right to
charge a credit card fee, however this will be communicated to you
at the time of booking.
D. CHANGES TO YOUR BOOKING
If, after the confirmation has been issued, you wish to change
your travel arrangements in any way, for example your chosen date
or accommodation, we will do our utmost to make these changes but
it may not always be possible and will be dependent on
availability. The accommodation provider will apply the appropriate
nightly room rate should your new travel arrangements fall within a
different price band.
Any request for changes to be made must be made in writing from
the person who made the booking and the accommodation provider
reserves the right to apply an administration charge will be
relayed to you prior to the date or duration changes being
confirmed.
You should be aware that these costs could increase the closer to
the departure date that changes are made and you should contact us
as soon as possible.
E. IF YOU CANCEL YOUR BOOKING
You, or any member of your party, may cancel your travel
arrangements at any time. Written notification from the person who
made the booking must be received at our offices. Any changes may
incur a change in the price & in this instance we will
communicate any changes in price & send you an updated
confirmation clarifying any price changes.
Failure to arrive at the villa (a "No Show") will be treated as a
cancellation and therefore cancellation charges will apply.
Any cancellation will result in the loss of any payment made.
F. IF THE ACCOMMODATION PROVIDER CHANGES OR CANCELS YOUR BOOKING
It is unlikely that the accommodation provider has to make any
changes to your travel arrangements then we will communicate this
to you at the earliest possible date.
When a major change occurs, we will inform you as soon as
reasonably possible, if there is time before departure. You
will have the choice of either accepting the change of
arrangements, accepting an offer of alternative travel arrangements
of comparable standard from us if available (we will refund any
price difference if the alternative is of a lower value), or
cancelling your accommodation arrangements.
Force Majeure: This means that we will not be liable to pay you
any compensation if we have to cancel or change your travel
arrangements in any way because of unusual or unforeseeable
circumstances beyond our control.
These can include, for example, war, threat of war, riot, civil
disobedience or strike, industrial dispute, terrorist activity and
its consequences, acts of god, natural or nuclear disaster, fire,
adverse weather conditions, technical or maintenance problems with
transport providers, closure of airports or any unforeseeable or
unavoidable event beyond our control.
G1.1 YOUR CONTRACT WITH ECO
IBIZA S.L.
BOOKING PROCESS & CONFIRMATION OF RESERVATIONS
In order to confirm a booking a 30% deposit is required with the
balance payable no later than 31 days before the rental start
date
For bookings made within 31 days of arrival full payment is
required at the time booking.
When making a booking please provide the following
information:
Name and surname of lead passenger
Passport or ID number
Home address and postcode
Number of people in group (including breakdown of adults and
children)
Contact telephone number (available during the holiday) and email
address
G1.2 ARRIVAL IN IBIZA / KEY COLLECTION
& DIRECTIONS
Procedure for arrivals and the Customer Services Department
We will confirm the process for collecting the keys on then villa start day a few weeks prior to arrival.
On the day of arrival the customer will be required to pay the caution (security) deposit at the ECO IBIZA offices All adults (16+) will be required to provide copies of their passport. Where possible we aim to obtain this information in advance to help speed up the arrival process.
G1.3 Departures
On the day of departure the customer must check-out of the
property no later than 10.00hrs
Failure to adhere to this will result in a 500€ deduction on the
return of the deposit
G1.4 Mobile phone
Property owners do not provide landline telephone connections. The
customer should note to please bring a compatible mobile phone in
order to communicate. Please be aware that there are many rural
areas on the island where the signal is weak or non-existent.
G1.5 Waste disposal
It is the responsibility of the customer to deposit waste in the
correct containers which are normally situated on the nearest main
road. It needs to be taken into account that many properties are in
rural locations and food waste can attract cats, insects and other
unwanted pests. On departure there should be no bags of rubbish
left in the property. Failure to comply with this will result in a
deduction from the deposit of between 50 and 100€.
G1.6 Cleaning
On the day of departure the property should be left in the same
condition as on arrival. It is important that the kitchen, barbecue
preparation area and all utensils are left completely clean and in
good condition. If this is not the case a deduction will be made
from the deposit of a minimum 80€, this sum could be higher
depending on the condition of the property when checked on
departure.
G1.7 Keys
In the case of lost keys (failure to hand in the same number of
keys supplied on arrival) then there will be a minimum charge of
100€ for change of lock and services of maintenance. This will be
deducted from the security deposit
G1.8 Furniture and
fittings
It is absolutely prohibited to re-arrange the furniture or carry
out any alterations to a rental property in such a way that would
permanently alter the capacity or cause damage.
Capacity of the property and number of occupants
Each property is prepared for a determined number of occupants. It
is not permitted in any event to exceed the maximum occupancy of
the property as advertised.
It is the responsibility of the customer, at all times, to ensure that the number of occupants matches the number of people on the reservation. Failure to comply with this rule will result in eviction from the property or payment of an occupancy supplement.
G1.9 Additional Facilities
In many cases items such as: cots, highchairs, wifi and satellite
are available on request (if the property does not advertise them
as included) and may be subject to an extra charge which is payable
locally. These should be requested at the time of booking
G1.10 Pets
The majority of properties do not allow pets. Only with the
express authorisation of ECOIBIZA S.L and with prior agreement at
the time of booking will a pet be permitted to stay outside the
house. ECOIBIZA S.L reserve the right to impose an extra charge for
cleaning on departure as well as a supplement on the deposit
G1.11 Curtailments
Should you decide to leave the accommodation or cut short the stay
without good cause or justification included in the cancellation
insurance (refund of holiday) and supporting documentation, there
would be no refund of any monies paid.
If the curtailment is found to be for a justifiable reason the
refund will be paid according to the conditions of the
corresponding insurance cover.
G1.12 Anomalies and deficiencies
Any irregularities found by the client on arrival should be
communicated as soon as possible, and always during the stay, to
the customer service staff of ECOIBIZA S.L in order that staff can
rectify any problems or facilitate a change of accommodation if a
solution cannot be found.
Any claim submitted after leaving the property cannot be
considered because the fundamental criteria for consideration
cannot be checked in order to proceed with the claim.
G1.13 Water, electricity and
internet
Cuts to the supply of water, electricity or the internet are not
regular, however the local authorities can occasionally cut or
limit supplies for short periods of time. ECOIBIZA S.L can take no
responsibility for any inconvenience caused by temporary cuts to
supply.
If you require wi-fi then please check with Unique Ibiza to see
whether the property has wifi. If this service is not available
then it is possible to rent a device from ECOIBIZA S.L which will
allow internet access for the duration of your stay.
G1.14 Insurance
The rental price does not include insurance except where expressly
indicated along with the type of insurance included.
G1.15 Responsibilities
The proprietor will accept no responsibility for loss or theft of
ítems belonging to the rental customer or any other occupier of the
property or for any injury caused by incorrect use of facilities
provided in the property.
ECOIBIZA S.L acts solely as an intermediary between owners and you
and are responsible only for accurate information regarding
available properties, facilities and precise location.
No responsibility can be accepted for injury, accident, delay, or any other complaints pertaining to the rental of the property.
G 2.1 RESPONSIBILITES DURING RENTAL
PERIOD
ECOIBIZA S.L is responsible for ensuring that the property
conforms to the characteristics of the rental property as
advertised publicly and in any communication advertised on
www.uniqueibizavillas.co.uk or www.uniqueibiza.co.uk ECOIBIZA
S.L is responsible for the provision of facilities as advertised
during the clients stay.
These conditions are laid out in the contract signed with the
you (the customer) and are formally recognised and enforced in
every case by ECOIBIZA S.L
ECOIBIZA S.L will strive to provide the client with the best
services and facilities as advertised and reserved. Extra
facilities and services, where requested and available, will be
paid by you when in Ibiza.
The properties are leased on a temporary basis. Customers should respect the rules of the local community and those of the property itself, particularly those that apply to excessive noise, parking, use of public areas, waste disposal and laundry. Furniture, electrical appliances and other facilities should also be used respectfully and not in a manner which could potentially cause damage.
PLEASE NOTE THAT IT IS ILLEAGAL TO PLAY MUSIC OUTSIDE AFTER
MIDNIGHT. THE POLICE / GUARDI CIVIL WILL FINE YOU FOR NON
COMPLIANCE. NEITHER UNIQUE IBIZA LIMITED OR ECOIBIZA S.L WILL TAKE
ANY RESPONSIBILITY FOR ANY FINES IMPOSED, OR LEGAL ACTION
TAKEN
G2.2 CLAIMS
No claims will be considered after departure if they were not
brought to the attention of ECOIBIZA S.L by the customer during the
stay
Any complaint that relates to accommodation or services provided
by ECOIBIZA S.L will be discussed during the duration of the
contract and no compensation or reduction in rental price is
permitted without the previous agreement of ECOIBIZA S.L.
G2.3 DAMAGE DEPOSIT
A damage deposit is required to be paid to ECOIBIZA S.L by the customer which should be left on handing over the keys to the property. The deposit can be paid by pre-authorised credit card or in cash. AMEX is not accepted.
This will be returned in full between 24 and 48 hours after
departure of the clients provided that:
- The property is left in the same state of cleanliness as on
arrival
- No damage or breakages have been caused by the customer and that
the keys of the property are deposited in the agreed place no later
than 10am on the day of departure.
- All rubbish has been disposed of correctly in accordance with
the rules relating to the accommodation the customer is staying
in
If the customer wishes to pay the deposit in cash then we will
provide the relevant bank account details to you. Please note that
on check-in our representative will need to verify the account
details in order to facilitate the refund of the deposit.
G2.4 DAMAGE INVOICE FOR THE
CLIENTS
ECOIBIZA S.L is responsible for checking the property on the
customer's departure
ECOIBIZA S.L will retain the client's deposit for 24 hours after
the departure
In the event of damage or breakage caused by the client in the
rental property the client will be informed within 24 hours of
departure by ECOIBIZA's Customer Services Department
ECOIBIZA S.L then has 120 hours (5 days) to produce invoices for
rectifying the damage to the property and will inform the client
via a 'Damage Report' The remainder of the damage deposit will then
be returned.
Furthermore the customers failure to deposit waste in the proper
outdoor containers will result in a fine of between 50€ and
100€
If you would prefer to leave a cash deposit then the timescale of
refund of the deposit will be the same. We will advise the process
for payment and refund of the deposit in advance of arrival at the
accommodation.
G 2.5 CLEANING
The property is clean on arrival. The customer should use the
facilities respectfully and leave the property in the correct
condition. If this is not the case ECOIBIZA S.L will invoice the
client for any cleaning or repair bills. By the same standard if
the client finds fault with the cleaning or facilities on arrival
this should be communicated to the office of ECOIBIZA S.L within 24
hours.
G2.6 CANCELLATION CHARGES
In the event of a cancellation by the customer for whatever
reason, the following cancellation charges apply:
Cancellation more 42 days before arrival: loss of deposit
Cancellation within 42 days prior to customer arrival: 100%
of total price
Some villas may have a different cancellation policy. In the
event that you need to cancel then please contact us for the
cancellation terms for the specific villa you have booked
Please note any early departure from a villa (curtailment) will be
treated as a cancellation and no refinds wil be given for unused
nights
All cancellation requests should be sent by email to
bookings@uniqueibizavillas.co.uk. Unique Ibiza
will acknowledge receipt of the email and will confirm cancellation
charges that will apply
G2.7 DURING THE STAY:
ECOIBIZA S.L are obligated to inform in writing of any building
work taking place in the area of the accommodation in order to
facilitate prior notification to the customer.
If, in the unlikely event, that during the course of the stay, new building work in the area causes an adverse effect on the customer's, you have the right to make a complaint. Any claim for compensation is the responsibility of the proprietor.
(Under Central European legislation the contract can be dissolved and a refund given of all monies paid if the client demands it).
Likewise if there are technical breakdowns during the stay for instance: failures in water or power supply, air conditioning or pool issues, the proprietor has the responsibility for dealing with any complaint and subsequent claim for compensation (always negotiable) by the client. Negotiations will be facilitated by ECOIBIZA S.L.
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Offers which advertise PP refer to Per Person, PPPN - Per Person
per Night, Per Couple - 2 people sharing.
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The prices shown on this website are valid at the time of input;
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a) Criminal Offences (Persons wishing to travel to the Ibiza that
have any criminal records including driving offences, must declare
these at the time of booking)
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Charges will be incurred for any amendments made to a booking or
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It is a condition of booking that you take out adequate insurance
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In order to process your booking and ensure that your travel
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We collect information such as name, address and date of birth
when an enquiry is generated, or a booking is made. We may contact
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The information may also be provided to your insurers (if you
apply for insurance), security or credit checking companies, public
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Additionally, where your holiday is outside the European Economic
Area (EEA), controls on data protection in your destination may not
be as strong as the legal requirements in this country. (If we
cannot pass this information to the relevant suppliers, whether in
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These Terms of Use may be revised from time to time. If they are
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9. If you have a Complaint
Our aim is that you have a totally hassle free and stress free
trip. If you have a problem during your holiday it is of the utmost
importance that you immediately bring it to the attention of Unique
Ibiza Villas. We can be contacted by calling +44203 472 1085, or by
email to bookings@uniqueibizavillas.co.uk and we will forward to
the villa owner. If your complaint is not resolved within 24 hours
then we will liaise with you to see how we can resolve these issues
for you.
. Our aim is resolve all issue whilst you are on holiday. We can
resolve issues once you have returned home.
Version 1.3 30th September 2015