Booking Terms and Conditions - Unique Ibiza Villas
These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
Terms and Conditions
Unique Ibiza Villas is a trading name of Unique Ibiza Limited,
registerd in the UK (Company registration number
Unique Ibiza Limited act as a sub agent of ECO IBIZA S.L who act as an agent on behalf of the property owners. Your contract is with ECO IBIZA S.L.
Standard terms & Terms and Conditions of Booking
Business Day means 9am to 5pm on any day (not being a Saturday, Sunday or public holiday) when clearing banks in the City of London are open for the transaction of general sterling banking business
Sub Agent means Unique Ibiza, a company registered at Companies House with company number 07894858, acting as an independent agent for ECO IBIZA S.L with whom the accommodation has been contracted from the property owner
Agent means ECO IBIZA S.L, a company registered in Ibiza (CIF: B07945033)
Contract means the contract between ECO IBIZA S.L and the customer
Customer means the person, firm or company who becomes a customer of the Agent through booking a Property, and you shall be construed accordingly
Owner means the owner(s) of the Property (Neither the agent or the sub agents is the owner)
Party Leader means the person who makes the booking
Property means a villa or apartment or other accommodation a Customer agrees to book through the Agent
Rent Commencement Date means the date the Rental Period commences
Rental Period means the total number of days a Customer agrees to book a Property for through the Agent
Rental Price means the price paid by the Customer for renting a Property for the Rental Period
VAT means value added tax chargeable under English law for the time being and any similar additional tax
IVA refers to Local tax as charged in Ibiza (this is currently 10%, correct as at the date of writing)
These terms and conditions are published on the date stated at the bottom of this page and supersede all previous editions or any implied by custom, practice or course of dealing.
These standard terms and conditions govern the Contract at all times.
All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.
A. GENERAL BOOKING CONDITIONS
Unique Ibiza Villas trading as Unique Ibiza act as an agent on
behalf of Eco Ibiza S.L. who are the villa rental agency with who
the villa owner makes their property available for rent, and who
are referred to as the "accommodation provider").
When you make a booking the contract is made with between Eco Ibiza S.L and you (the customer) - this being any person travelling or intending to travel to a villa, hotel or apartment as featured by Unique Ibiza Limited on the terms of these booking conditions and it includes all matters arising from it and is subject to English law and the exclusive jurisdiction of the English Courts.
You may however choose the law and jurisdiction of Scotland and Northern Ireland if you wish to do so. No variation of these terms will be valid unless confirmed in writing by us.
A contract will exist as soon as we issue our confirmation invoice. By making a booking, the lead passenger confirms that all persons names in the booking (and their personal representatives) have agreed to be bound by these conditions and the terms of its suppliers.
B. CUSTOMER PAYMENTS
When making a booking we will take credit card details and pass
these on to the accommodation provider who will take the necessary
payments. All terms and conditions, including cancellation and no
show policy will be relayed to you at the time of booking. You will
not be billed by either www.uniqueibizavillas.co.uk or Unique Ibiza
If you are unable to travel due to illness or for another reason then you will need to contact your insurance company for details of their cover. Cancellation charges will apply (see G2.6)
We do not provide flights. Booking flights is the responsibility of you the customer.
You will be advised of the current price of the villa that you
wish to book before your contract is confirmed.
When you make your booking you must pay a deposit stipulated by the accommodation provider (usually 30% of the total accommodation cost). The balance will be required no later than 28 days before arrival. We do not hold any payments. We do not charge a booking fee for making the reservation on your behalf with the accommodation provider. Payments are made in Euros by credit card or bank transfer and subject to the terms and conditions of the relevant bank and based on the exchange rate relevant to the day of the transaction. The accommodation provider reserves the right to charge a credit card fee, however this will be communicated to you at the time of booking.
D. CHANGES TO YOUR BOOKING
If, after the confirmation has been issued, you wish to change
your travel arrangements in any way, for example your chosen date
or accommodation, we will do our utmost to make these changes but
it may not always be possible and will be dependent on
availability. The accommodation provider will apply the appropriate
nightly room rate should your new travel arrangements fall within a
different price band.
Any request for changes to be made must be made in writing from the person who made the booking and the accommodation provider reserves the right to apply an administration charge will be relayed to you prior to the date or duration changes being confirmed.
You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
E. IF YOU CANCEL YOUR BOOKING
You, or any member of your party, may cancel your travel
arrangements at any time. Written notification from the person who
made the booking must be received at our offices.
Failure to arrive at the hotel (a "No Show") will be treated as a cancelation and therefore cancellation charges will apply.
Cancellation charges vary by each accommodation provider and these details will be relayed to you at the time of booking.
F. IF THE ACCOMMODATION PROVIDER CHANGES OR CANCELS YOUR BOOKING
It is unlikely that the accommodation provider has to make any
changes to your travel arrangements then we will communicate this
to you at the earliest possible date.
When a major change occurs, we will inform you as soon as reasonably possible, if there is time before departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your accommodation arrangements.
Force Majeure: This means that we will not be liable to pay you any compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control.
These can include, for example, war, threat of war, riot, civil disobedience or strike, industrial dispute, terrorist activity and its consequences, acts of god, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport providers, closure of airports or any unforeseeable or unavoidable event beyond our control.
G1.1 YOUR CONTRACT WITH ECO
BOOKING PROCESS & CONFIRMATION OF RESERVATIONS
In order to confirm a booking a 30% deposit is required with the balance payable no later than 21 days before the rental start date
For bookings made within 30 days of arrival full payment is required at the time booking.
When making a booking please provide the following
Name and surname of lead passenger
Passport or ID number
Home address and postcode
Number of people in group (including breakdown of adults and children)
Contact telephone number (available during the holiday) and email address
G1.2 ARRIVAL IN IBIZA / KEY COLLECTION & DIRECTIONS
Procedure for arrivals and the Customer Services Department
To ensure the smooth operation of the reservation and your stay
in Ibiza it is essential that you provide us with your arrival
flight details (arrival day, arrival flight number & arrival
Our partner in Ibiza is ECO IBIZA S.L.
Their office is open from: 09:00hrs to 20:30hrs
Office address: Paseo Marítimo-
Avenida Juan Carlos I. s/n,
Edificio Transat, local 10 (bajo),
Office telephone number: 0034 971 302 347
Mobile number: 0034 679 973 083
On arrival in Ibiza the customer will need to go to the offices
of ECO IBIZA S.L. in order to receive the directions and keys to
Arrivals out of office hours (between 20:30hrs and 08:00hrs):
If the customer is arriving "out of hours" when the office is closed then we will co-ordinate the procedure for collecting the keys. We will provide directions prior to arriving in Ibiza.
On the day of arrival the customer will be required to pay the caution (security) deposit at the ECO IBIZA offices, or if you have arranged a guided service then thius will be done on arrival the the villa. Customers who have arranged a transfer will be required to complete & return the forms in advance of their arrival
On the day of departure the customer must check-out of the property no later than 10.00hrs
Failure to adhere to this will result in a 250€ deduction on the return of the deposit
G1.4 Mobile phone
Property owners do not provide landline telephone connections. The customer should note to please bring a compatible mobile phone in order to communicate. Please be aware that there are many rural areas on the island where the signal is weak or non-existent.
G1.5 Waste disposal
It is the responsibility of the customer to deposit waste in the correct containers which are normally situated on the nearest main road. It needs to be taken into account that many properties are in rural locations and food waste can attract cats, insects and other unwanted pests. On departure there should be no bags of rubbish left in the property. Failure to comply with this will result in a deduction from the deposit of between 50 and 100€.
On the day of departure the property should be left in the same condition as on arrival. It is important that the kitchen, barbecue preparation area and all utensils are left completely clean and in good condition. If this is not the case a deduction will be made from the deposit of a minimum 80€, this sum could be higher depending on the condition of the property when checked on departure.
In the case of lost keys (failure to hand in the same number of keys supplied on arrival) then there will be a minimum charge of 100€ for change of lock and services of maintenance. This will be deducted from the security deposit
G1.8 Furniture and
It is absolutely prohibited to re-arrange the furniture or carry out any alterations to a rental property in such a way that would permanently alter the capacity or cause damage.
Capacity of the property and number of occupants
Each property is prepared for a determined number of occupants. It is not permitted in any event to exceed the maximum occupancy of the property as advertised.
It is the responsibility of the customer, at all times, to ensure that the number of occupants matches the number of people on the reservation. Failure to comply with this rule will result in eviction from the property or payment of an occupancy supplement.
G1.9 Additional Facilities
In many cases items such as: cots, highchairs, wifi and satellite are available on request (if the property does not advertise them as included) and may be subject to an extra charge which is payable locally. These should be requested at the time of booking
The majority of properties do not allow pets. Only with the express authorisation of ECOIBIZA S.L and with prior agreement at the time of booking will a pet be permitted to stay outside the house. ECOIBIZA S.L reserve the right to impose an extra charge for cleaning on departure as well as a supplement on the deposit
Should you decide to leave the accommodation or cut short the stay without good cause or justification included in the cancellation insurance (refund of holiday) and supporting documentation, there would be no refund of any monies paid.
If the curtailment is found to be for a justifiable reason the refund will be paid according to the conditions of the corresponding insurance cover.
G1.12 Anomalies and deficiencies
Any irregularities found by the client on arrival should be communicated as soon as possible, and always during the stay, to the customer service staff of ECOIBIZA S.L in order that staff can rectify any problems or facilitate a change of accommodation if a solution cannot be found.
Any claim submitted after leaving the property cannot be considered because the fundamental criteria for consideration cannot be checked in order to proceed with the claim.
G1.13 Water, electricity and internet
Cuts to the supply of water, electricity or the internet are not regular, however the local authorities can occasionally cut or limit supplies for short periods of time. ECOIBIZA S.L can take no responsibility for any inconvenience caused by temporary cuts to supply.
If you require wi-fi then please check with Unique Ibiza to see whether the property has wifi. If this service is not available then it is possible to rent a device from ECOIBIZA S.L which will allow internet access for the duration of your stay.
The rental price does not include insurance except where expressly indicated along with the type of insurance included.
The proprietor will accept no responsibility for loss or theft of ítems belonging to the rental customer or any other occupier of the property or for any injury caused by incorrect use of facilities provided in the property.
ECOIBIZA S.L acts solely as an intermediary between owners and you and are responsible only for accurate information regarding available properties, facilities and precise location.
No responsibility can be accepted for injury, accident, delay, or any other complaints pertaining to the rental of the property.
G 2.1 RESPONSIBILITES DURING RENTAL
ECOIBIZA S.L is responsible for ensuring that the property conforms to the characteristics of the rental property as advertised publicly and in any communication advertised on www.uniqueibizavillas.co.uk or www.uniqueibiza.co.uk ECOIBIZA S.L is responsible for the provision of facilities as advertised during the clients stay.
These conditions are laid out in the contract signed with the
you (the customer) and are formally recognised and enforced in
every case by ECOIBIZA S.L
ECOIBIZA S.L will strive to provide the client with the best services and facilities as advertised and reserved. Extra facilities and services, where requested and available, will be paid by you when in Ibiza.
The properties are leased on a temporary basis. Customers should respect the rules of the local community and those of the property itself, particularly those that apply to excessive noise, parking, use of public areas, waste disposal and laundry. Furniture, electrical appliances and other facilities should also be used respectfully and not in a manner which could potentially cause damage.
PLEASE NOTE THAT IT IS ILLEAGAL TO PLAY MUSIC OUTSIDE AFTER
MIDNIGHT. THE POLICE / GUARDI CIVIL WILL FINE YOU FOR NON
COMPLIANCE. NEITHER UNIQUE IBIZA LIMITED OR ECOIBIZA S.L WILL TAKE
ANY RESPONSIBILITY FOR ANY FINES IMPOSED, OR LEGAL ACTION
No claims will be considered after departure if they were not
brought to the attention of ECOIBIZA S.L by the customer during the
Any complaint that relates to accommodation or services provided by ECOIBIZA S.L will be discussed during the duration of the contract and no compensation or reduction in rental price is permitted without the previous agreement of ECOIBIZA S.L.
G2.3 DAMAGE DEPOSIT
A damage deposit is required to be paid to ECOIBIZA S.L by the customer which should be left on handing over the keys to the property. The deposit can be paid by pre-authorised credit card or in cash. AMEX is not accepted.
This will be returned in full between 24 and 48 hours after
departure of the clients provided that:
- The property is left in the same state of cleanliness as on arrival
- No damage or breakages have been caused by the customer and that the keys of the property are deposited in the agreed place no later than 10am on the day of departure.
- All rubbish has been disposed of correctly in accordance with the rules relating to the accommodation the customer is staying in
If the customer wishes to pay the deposit in cash then we will
provide the relevant bank account details to you. Please note that
on check-in our representative will need to verify the account
details in order to facilitate the refund of the deposit.
G2.4 DAMAGE INVOICE FOR THE CLIENTS
ECOIBIZA S.L is responsible for checking the property on the customer's departure
ECOIBIZA S.L will retain the client's deposit for 24 hours after the departure
In the event of damage or breakage caused by the client in the rental property the client will be informed within 24 hours of departure by ECOIBIZA's Customer Services Department
ECOIBIZA S.L then has 120 hours (5 days) to produce invoices for rectifying the damage to the property and will inform the client via a 'Damage Report' The remainder of the damage deposit will then be returned.
Furthermore the customers failure to deposit waste in the proper outdoor containers will result in a fine of between 50€ and 100€
If you would prefer to leave a cash deposit then the timescale of refund of the deposit will be the same. We will advise the process for payment and refund of the deposit in advance of arrival at the accommodation.
G 2.5 CLEANING
The property is clean on arrival. The customer should use the facilities respectfully and leave the property in the correct condition. If this is not the case ECOIBIZA S.L will invoice the client for any cleaning or repair bills. By the same standard if the client finds fault with the cleaning or facilities on arrival this should be communicated to the office of ECOIBIZA S.L within 24 hours.
G2.6 CANCELLATION CHARGES
In the event of a cancellation by the customer for whatever reason, the following cancellation charges apply:
Cancellation more than 28 days prior to customer arrival 30% of total price
Cancellation from 28 days to 15 days prior to customer arrival 75% of total price
Cancellation from 14 days prior to customer arrival 100% of total price
All cancellation requests should be sent by email to firstname.lastname@example.org. Unique Ibiza will acknowledge receipt of the email and will confirm cancellation charges that will apply
G2.7 DURING THE STAY:
ECOIBIZA S.L are obligated to inform in writing of any building work taking place in the area of the accommodation in order to facilitate prior notification to the customer.
If, in the unlikely event, that during the course of the stay, new building work in the area causes an adverse effect on the customer's, you have the right to make a complaint. Any claim for compensation is the responsibility of the proprietor.
(Under Central European legislation the contract can be dissolved and a refund given of all monies paid if the client demands it).
Likewise if there are technical breakdowns during the stay for instance: failures in water or power supply, air conditioning or pool issues, the proprietor has the responsibility for dealing with any complaint and subsequent claim for compensation (always negotiable) by the client. Negotiations will be facilitated by ECOIBIZA S.L.
This website is for the purpose of communicating prices and availability; it should therefore not be regarded as an offer, purely as an invitation to treat.
Unique Ibiza acts as an agent on behalf of the accommodation provider. All contracts concluded between the accommodation provider and you the customer are subject to our standard terms and conditions. A contract is only concluded when we accept your offer by sending you confirmation of our acceptance. Our acceptance is effective when sent by us. The contractual document is contained in the acceptance from us of your offer, and our terms and conditions which are incorporated into the acceptance and excludes any other representations. This does not affect your statutory rights as a consumer.
This Site and its Holiday Services are only available to people who, and parties that may, lawfully enter into and form contracts under UK law. You must be aged 18 years or more to book a Holiday Service from this Site and there must be at least one adult (18 years or more) travelling on any one booking.
This website is for use by members of the public only to make direct bookings with the various holiday companies featured. We DO NOT accept bookings made by travel agents or other agents on behalf of members of the public. Any bookings made in contravention of this rule will be notified and cancelled.
We do not promise that this site will always be available or that its operation will be error free, nor do we accept responsibility for any adverse effects of accessing it, or downloading material from it. Unique Ibiza does not accept any liability for any losses or claims arising from any inability to access this Site, any interruption in the conduct of any auction or any failure to complete a transaction. This includes adverse effects resulting from the downloading of viruses, the loss or corruption to material that is downloaded or any programs or data already on your system, and website-browser incompatibility problems.
1. Email Newsletters
All offers contained within email newsletters are subject to
availability and we reserve the right to change the offer at any
Full terms and Conditions relating to the special offer advertised are accessible by clicking on the actual offer and visiting the site.
Supplements may apply as occupancy is based on maximum occupancy.
Offers which advertise PP refer to Per Person, PPPN - Per Person per Night, Per Couple - 2 people sharing.
2. Price & Availability Information
The prices shown on this website are valid at the time of input;
however we reserve the right to change our prices or other details
at any time. Prices may go up or down. Our staff will confirm the
correct price or advise you of any amendments before the booking is
confirmed. We reserve the right to withdraw these prices without
notice. Each appropriate hotel reserves the right to change holiday
details. All hotel prices are quoted either in Euro's or in pounds
sterling and include all taxes.
Please note that the prices quoted on this website are supplied directly from the hotel provider. These prices may exclude some mandatory costs such as resort fees or charges that are payable locally.
A 2.35% surcharge may be applied to all credit card transactions. Charge cards such as American Express carry a surcharge of 4%. However we will advise any payment charges prior to any monies being paid by you
We reserve the right to withdraw these offers without notice. Offers are correct at time of going to print. We do not offer flights and therefore bookings are not protected by ATOL unless otherwise stated.
3. Villa information, Imagery and Facts
All images and villa information have been provided by the
accommodation provider. Google map locations are to indicate
approximate location and do not necessarily indicate the exact
location of the villa. Unique Ibiza can not be held responsible for
Whilst we constantly strive to achieve the highest standards of accuracy using reasonable care and skill, we cannot be held responsible for all the content.
We may change this site at any time without notice by adding or removing discounts, late availability, hotels and other features or services. This will be without liability to you.
Each appropriate accommodation provider reserves the right to
change holiday details including facilities and season opening and
All customers who make a booking as a result of information contained within this website are required to hold a valid 10 year passport. Any children under 16 who are not included on a valid 10 year passport will need to hold their own passport when travelling abroad. Unique Ibiza will not be held responsible for any loss or delay that may occur as a result of the passport or visa not being produced for travel.
It is the responsibility of the lead passenger to disclose facts
about any passengers that may affect their ability to travel.
Particular regard should be paid to the following;
a) Criminal Offences (Persons wishing to travel to the Ibiza that have any criminal records including driving offences, must declare these at the time of booking)
b) Previous deportations from the country/countries that you are visiting.
Charges will be incurred for any amendments made to a booking or travel arrangement.
It is a condition of booking that you take out adequate insurance either by taking out our special holiday insurance or by arranging another policy that offers the same or greater protection.
The carriage of passengers and their baggage is subject to provisions of the Warsaw convention national legislation and the carriers conditions of carriage.
5. Data Privacy
In order to process your booking and ensure that your travel
arrangements run smoothly and meet your requirements we need to use
the information you provide such as name, address, any special
needs/dietary requirements etc.
We take full responsibility for ensuring proper measures are in place to protect your information and we comply with all applicable data protection legislation as detailed by the UK Data Protection Act 1998. Information about you will not be passed on to any other company.
We collect information such as name, address and date of birth when an enquiry is generated, or a booking is made. We may contact you by email or post to let you know about any other products, services or promotions that may be of interest to you.
We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The tour operator or relevant supplier's use of your information is subject to their policy, both in respect of your booking and any future marketing. Please ask for a copy of this should you wish to see it.
The information may also be provided to your insurers (if you apply for insurance), security or credit checking companies, public authorities such as customs/immigration if required by them, for debt collection purposes or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. When making a booking, you consent to this information being passed on to the relevant persons.) We will not however pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements.
N.B. This only applies to this website and not to the websites of other companies, individuals or organisations to which we provide links. We are not responsible and will not be able to protect your privacy if you disclose personal information in this way.
Your Data controller is: Unique Ibiza Limited. You are entitled to a copy of your information held by us. If you would like to see this please ask us. We may make a small charge for providing this to you.
6. Copyright and Intellectual Property Rights (c) Unique Ibiza Limited
The copyright on the material contained on this site belongs to
us or its licensors. You are only allowed to use the material
contained on the web site as set out below. If you wish to do
anything else, you must obtain the written permission of the owner
of the rights in the material.
You may save and print individual items included on this Site. However this must be for your personal, non-commercial use only.
You may also send selected individual items to other users of the Site or your friends provided that they only use them for their own personal, non-commercial use. Any other onward distribution or further publication is prohibited.
You are not allowed to copy or use material from this web site for any commercial purpose.
All intellectual property rights (including, without limitation, copyright and rights in and to any databases and trade marks) subsisting in this site and its contents, and in the software and source materials used in connection with it, are owned by Unique Ibiza Limited. All such rights are reserved.
Any links featured on this Site have been included for your
convenience only. The inclusion of a link does not imply that we
endorse or accept any responsibility for the linked site, its
content or its provider.
Access to a linked site will be subject to that site's own terms and conditions, to which you should refer.
revised, we will post the revised version on this Site. The
revisions will be effective immediately.
9. If you have a Complaint
Our aim is that you have a totally hassle free and stress free
trip. If you have a problem during your holiday it is of the utmost
importance that you immediately bring it to the attention of the
ECO IBIZA S.L. - they can be contacted by calling 0034 679 973083,
or by email to email@example.com. If your complaint is
not resolved within 24 hours then you should call Unique Ibiza on
+44203 472 1085 or email us at firstname.lastname@example.org
with details of the problem so that we may endeavour to liaise with
ECO Ibiza S.L. to resolve the issues for you.
However, should a problem remain unresolved, a complaint should be made in writing within 28 days of your return home by emailing email@example.com and we will liaise with Eco Ibiza who will liaise directly with the villa owner on your behalf. Please keep any correspondence to us concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you.
Version 1.3 30th September 2015