Booking Terms and Conditions

Terms and ConditionsUnique Ibiza Villas is a trading name of Unique Ibiza Limited, registered in the UK (Company registration number 07894858).
Unique Ibiza Limited acts as an agent on behalf of our local supplier or the villa owner directly.

Standard Terms & Conditions of Booking
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Interpretation
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Business Day means 9am to 5pm on any day (not being a Saturday, Sunday or public holiday) when clearing banks in the City of London are open for the transaction of general sterling banking business.
Contract means the contract between our supplier/villa owner and the customer.
Customer means the person, firm or company who becomes a customer of the Agent through booking a Property, and you shall be construed accordingly.
Owner means the owner(s) of the Property (neither the Agent nor the sub-agents is the Owner).
Party Leader means the person who makes the booking.
Property means a villa, apartment, or other accommodation a Customer agrees to book through the Agent.
Rent Commencement Date means the date the Rental Period commences.
Rental Period means the total number of days a Customer agrees to book a Property for through the Agent.
Rental Price means the price paid by the Customer for renting a Property for the Rental Period.
VAT means value added tax chargeable under English law for the time being, and any similar additional tax.
IVA refers to the local tax charged in Ibiza (currently 10%, correct as at the date of writing).

These terms and conditions are published on the date stated at the bottom of this page and supersede all previous editions, or any implied by custom, practice, or course of dealing.
These standard terms and conditions govern the Contract at all times.

All warranties, conditions, and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

—A. GENERAL BOOKING CONDITIONS

Unique Ibiza Villas, trading as Unique Ibiza, acts as an agent on behalf of Eco Ibiza S.L., the villa rental agency through whom the villa owner makes their property available for rent (referred to as the "Accommodation Provider").

When you make a booking, the contract is made between Eco Ibiza S.L. and you (the Customer) — being any person travelling or intending to travel to a villa, hotel, or apartment as featured by Unique Ibiza Limited, on the terms of these booking conditions.
This includes all matters arising from it and is subject to English law and the exclusive jurisdiction of the English courts.

You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. No variation of these terms will be valid unless confirmed in writing by us.
A contract will exist as soon as we issue our confirmation invoice. By making a booking, the lead passenger confirms that all persons named in the booking (and their personal representatives) have agreed to be bound by these conditions and the terms of its suppliers.

—B. CUSTOMER PAYMENTS

When making a booking, we will take credit card details and pass these on to the Accommodation Provider, who will take the necessary payments. All terms and conditions, including cancellation and no-show policy, will be relayed to you at the time of booking. You will not be billed by either www.uniqueibizavillas.co.uk or Unique Ibiza Limited.If you are unable to travel due to illness or for another reason, you will need to contact your insurance company for details of their cover. Cancellation charges will apply (see G2.6).

We do not provide flights. Booking flights is your responsibility as the customer.

—C. PRICES

You will be advised of the current price of the villa you wish to book before your contract is confirmed.When you make your booking, you must pay a deposit as stipulated by the Accommodation Provider (usually 30% of the total accommodation cost). The balance will be required no later than 42 days before arrival. We do not hold any payments, and we do not charge a booking fee for making the reservation on your behalf with the Accommodation Provider.Payments are made in Euros by credit card or bank transfer and are subject to the terms and conditions of the relevant bank, based on the exchange rate applicable on the day of the transaction. The Accommodation Provider reserves the right to charge a credit card fee; however, this will be communicated to you at the time of booking.

—D. CHANGES TO YOUR BOOKING

If, after confirmation has been issued, you wish to change your travel arrangements in any way — for example, your chosen date or accommodation — we will do our utmost to make these changes, but it may not always be possible, and will depend on availability. The Accommodation Provider will apply the appropriate nightly room rate should your new travel arrangements fall within a different price band.Any request for changes must be made in writing by the person who made the booking. The Accommodation Provider reserves the right to apply an administration charge, which will be relayed to you prior to the date or duration changes being confirmed.

Please note that these costs could increase the closer to the departure date that changes are made, so you should contact us as soon as possible.

—E. IF YOU CANCEL YOUR BOOKING

You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Cancellations may result in a change to the price, and in this instance we will communicate any price changes and send you an updated confirmation.Failure to arrive at the villa (a "No Show") will be treated as a cancellation, and cancellation charges will apply.Any cancellation will result in the loss of any payment made.Some villa owners may offer free cancellation with a full refund of the deposit for select booking periods. Please check with us for current details.

—F. IF THE ACCOMMODATION PROVIDER CHANGES OR CANCELS YOUR BOOKING

In the unlikely event that the Accommodation Provider needs to make changes to your travel arrangements, we will communicate this to you at the earliest possible date.


When a major change occurs, we will inform you as soon as reasonably possible if there is time before departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your accommodation arrangements.Force Majeure: This means that we will not be liable to pay you any compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control.

These can include, for example, war, threat of war, riot, civil disobedience or strike, industrial dispute, terrorist activity and its consequences, acts of God, natural or nuclear disaster, fire, adverse weather conditions, technical or maintenance problems with transport providers, closure of airports, or any other unforeseeable or unavoidable event beyond our control.

—G1.1 YOUR CONTRACT WITH ECO IBIZA S.L.BOOKING PROCESS & CONFIRMATION OF RESERVATIONS

To confirm a booking, a 30% deposit is required, with the balance payable no later than 31 days before the rental start date.
For bookings made within 31 days of arrival, full payment is required at the time of booking.
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When making a booking, please provide the following information:Name and surname of the lead passengerPassport or ID numberHome address and postcodeNumber of people in the group (including a breakdown of adults and children)
Contact telephone number (available during the holiday) and email address

—G1.2 ARRIVAL IN IBIZA / KEY COLLECTION & DIRECTIONS

Procedure for Arrivals and the Customer Services Department
We will confirm the process for collecting keys on the villa start day a few weeks prior to arrival.

Prior to the day of arrival, the customer will be required to pay the caution (security) deposit via a secure link. All guests (2+) will be required to provide copies of their passport so that we can complete the check-in process prior to arrival.

—G1.3 DEPARTURES

On the day of departure, the customer must check out of the property no later than 10:00. Failure to adhere to this will result in a €500 deduction from the return of the deposit.

—G1.4 MOBILE PHONE

Property owners do not provide landline telephone connections. The customer should note to please bring a compatible mobile phone in order to communicate. Please be aware that there are many rural areas on the island where the signal is weak or non-existent.

—G1.5 WASTE DISPOSAL

It is the responsibility of the customer to deposit waste in the correct containers, which are normally situated on the nearest main road. It should be taken into account that many properties are in rural locations, and food waste can attract cats, insects, and other unwanted pests. On departure, there should be no bags of rubbish left in the property. Failure to comply with this will result in a deduction from the deposit of between €50 and €100.

—G1.6 CLEANING

On the day of departure, the property should be left in the same condition as on arrival. It is important that the kitchen, barbecue preparation area, and all utensils are left completely clean and in good condition. If this is not the case, a deduction will be made from the deposit of a minimum of €80; this sum could be higher depending on the condition of the property when checked on departure.

—G1.7 KEYS

In the case of lost keys (failure to hand in the same number of keys supplied on arrival), a minimum charge of €100 will apply for the change of lock and services of maintenance. This will be deducted from the security deposit.

—G1.8 FURNITURE AND FITTINGS

It is absolutely prohibited to rearrange the furniture or carry out any alterations to a rental property in a way that would permanently alter its capacity or cause damage.Capacity of the Property and Number of OccupantsEach property is prepared for a determined number of occupants. It is not permitted, in any event, to exceed the maximum occupancy of the property as advertised.It is the responsibility of the customer, at all times, to ensure that the number of occupants matches the number of people on the reservation. Failure to comply with this rule will result in eviction from the property or payment of an occupancy supplement.

—G1.9 ADDITIONAL FACILITIES

In many cases, items such as cots, highchairs, Wi-Fi, and satellite TV are available on request (if the property does not advertise them as included), and may be subject to an extra charge payable locally. These should be requested at the time of booking.

—G1.10 PETS

The majority of properties do not allow pets. Only with the express authorisation of ECOIBIZA S.L. and prior agreement at the time of booking will a pet be permitted to stay at the property. ECOIBIZA S.L. reserves the right to impose an extra charge for cleaning on departure, as well as a supplement on the deposit.

—G1.11 CURTAILMENTS

Should you decide to leave the accommodation or cut short your stay without good cause or justification included in your cancellation insurance (refund of holiday) and supporting documentation, no refund of any monies paid will be given.If the curtailment is found to be for a justifiable reason, the refund will be paid according to the conditions of the corresponding insurance cover.

—G1.12 ANOMALIES AND DEFICIENCIES

Any irregularities found by the client on arrival should be communicated as soon as possible, and always during the stay, to the customer service staff of ECOIBIZA S.L., so that staff can rectify any problems or facilitate a change of accommodation if a solution cannot be found.Any claim submitted after leaving the property cannot be considered, because the fundamental criteria for consideration cannot be checked in order to proceed with the claim.

—G1.13 WATER, ELECTRICITY AND INTERNET

Cuts to the supply of water, electricity, or the internet are not regular; however, the local authorities can occasionally cut or limit supplies for short periods of time. ECOIBIZA S.L. can take no responsibility for any inconvenience caused by temporary cuts to supply.If you require Wi-Fi, please check with Unique Ibiza to see whether the property has it. If this service is not available, it is possible to rent a device from ECOIBIZA S.L. which will allow internet access for the duration of your stay.

—G1.14 INSURANCE

The rental price does not include personal travel insurance for your belongings or any medical expenses. Please ensure you have adequate travel insurance.

—G1.15 RESPONSIBILITIES

The proprietor accepts no responsibility for loss or theft of items belonging to the rental customer or any other occupier of the property, nor for any injury caused by incorrect use of facilities provided at the property.

ECOIBIZA S.L. acts solely as an intermediary between owners and you, and is responsible only for accurate information regarding available properties, facilities, and precise location.No responsibility can be accepted for injury, accident, delay, or any other complaints pertaining to the rental of the property.

—G2.1 RESPONSIBILITIES DURING THE RENTAL PERIOD

ECOIBIZA S.L. is responsible for ensuring that the property conforms to the characteristics of the rental property as advertised publicly, and in any communication advertised on www.uniqueibizavillas.co.uk or www.uniqueibiza.co.uk. ECOIBIZA S.L. is responsible for the provision of facilities as advertised during the client's stay.

These conditions are laid out in the contract signed with you (the customer) and are formally recognised and enforced in every case by ECOIBIZA S.L.ECOIBIZA S.L. will strive to provide the client with the best services and facilities as advertised and reserved. Extra facilities and services, where requested and available, will be paid for by you while in Ibiza.

The properties are leased on a temporary basis. Customers should respect the rules of the local community and those of the property itself, particularly those relating to excessive noise, parking, use of public areas, waste disposal, and laundry. Furniture, electrical appliances, and other facilities should also be used respectfully and not in a manner that could potentially cause damage.

Please note that it is illegal to play music outside after midnight. The Police / Guardia Civil will fine you for non-compliance. Neither Unique Ibiza Limited nor ECOIBIZA S.L. will take any responsibility for any fines imposed or legal action taken.

—G2.2 CLAIMS

No claims will be considered after departure if they were not brought to the attention of ECOIBIZA S.L. by the customer during the stay.Any complaint relating to accommodation or services provided by ECOIBIZA S.L. will be discussed during the course of the stay, and no compensation or reduction in rental price is permitted without the prior agreement of ECOIBIZA S.L.

—G2.3 DAMAGE DEPOSIT

A damage deposit is required to be paid to ECOIBIZA S.L. by the customer, which should be left on handover of the keys to the property. The deposit can be paid by pre-authorised credit card or in cash. AMEX is not accepted.

This will be returned in full between 24 and 48 hours after the departure of the clients, provided that:
The property is left in the same state of cleanliness as on arrival.No damage or breakages have been caused by the customer, and the keys to the property are deposited in the agreed place no later than 10:00 on the day of departure.
All rubbish has been disposed of correctly, in accordance with the rules relating to the accommodation the customer is staying in.If the customer wishes to pay the deposit in cash, we will provide the relevant bank account details. Please note that on check-in, our representative will need to verify the account details in order to facilitate the refund of the deposit.

—G2.4 DAMAGE INVOICE FOR THE CLIENT

ECOIBIZA S.L. is responsible for checking the property on the customer's departure.
ECOIBIZA S.L. will retain the client's deposit for 24 hours after departure.In the event of damage or breakage caused by the client at the rental property, the client will be informed within 24 hours of departure by ECOIBIZA S.L.'s Customer Services Department.ECOIBIZA S.L. then has 120 hours (5 days) to produce invoices for rectifying the damage to the property, and will inform the client via a "Damage Report."
The remainder of the damage deposit will then be returned.

Please note that where the customer fails to deposit waste in the proper outdoor containers, a fine of between €50 and €100 will apply.
If you would prefer to leave a cash deposit, the timescale for refund of the deposit will be the same. We will advise on the process for payment and refund of the deposit in advance of your arrival at the accommodation.

—G2.5 CLEANING

The property is clean on arrival. The customer should use the facilities respectfully and leave the property in the correct condition. If this is not the case, ECOIBIZA S.L. will invoice the client for any cleaning or repair bills. By the same standard, if the client finds fault with the cleaning or facilities on arrival, this should be communicated to the office of ECOIBIZA S.L. within 24 hours.

—G2.6 CANCELLATION CHARGES

In the event of a cancellation by the customer for any reason, the following cancellation charges apply:
Cancellation more than 42 days before arrival: loss of deposit.
Cancellation within 42 days of arrival: 100% of total price.
Some villa owners may offer free cancellation with a full refund of the deposit for select booking periods. Please check with us for current details.

Some villas may have a different cancellation policy. Should you need to cancel, please contact us for the cancellation terms specific to your booked villa.
Please note that any early departure from a villa (curtailment) will be treated as a cancellation, and no refunds will be given for unused nights.
All cancellation requests should be sent by email to bookings@uniqueibizavillas.co.uk. Unique Ibiza will acknowledge receipt of the email and confirm any cancellation charges that apply.

—G2.7 DURING THE STAY

ECOIBIZA S.L. is obligated to inform customers in writing of any building work taking place in the area of the accommodation, in order to provide prior notification.If, in the unlikely event that new building work in the area causes an adverse effect on the customer's stay during the course of their visit, the customer has the right to make a complaint. Any claim for compensation is the responsibility of the proprietor. (Under Central European legislation, the contract can be dissolved and a refund given of all monies paid, if the client demands it.)
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Likewise, if there are technical breakdowns during the stay — for instance, failures in the water or power supply, air conditioning, or pool issues — the proprietor is responsible for dealing with any complaint and subsequent claim for compensation (always negotiable) from the client. Negotiations will be facilitated by ECOIBIZA S.L.

—SITE TERMS OF USE

By accessing, using, browsing, or booking on this site, you agree that you have read, understood, and agree to be bound by these Terms of Use, and you agree to comply with all applicable laws, rules, and regulations.

This website exists to communicate prices and availability; it should therefore not be regarded as an offer, but purely as an invitation to treat.

Unique Ibiza acts as an agent on behalf of the Accommodation Provider. All contracts concluded between the Accommodation Provider and you, the customer, are subject to our standard terms and conditions. A contract is only concluded when we accept your offer by sending you confirmation of our acceptance. Our acceptance is effective when sent by us. The contractual document is contained in our acceptance of your offer, and our terms and conditions, which are incorporated into the acceptance and exclude any other representations. This does not affect your statutory rights as a consumer.

This site and its holiday services are only available to people and parties that may lawfully enter into and form contracts under UK law. You must be aged 18 years or more to book a holiday service from this site, and there must be at least one adult (18 years or more) travelling on any booking.

This website is for use by members of the public only, to make direct bookings with the various holiday companies featured. We do not accept bookings made by travel agents or other agents on behalf of members of the public. Any bookings made in contravention of this rule will be notified and cancelled.

Access to this site is free. However, you access and use it entirely at your own risk. Except as stated in these Terms of Use, we make no representations or warranties in respect of the site, its contents, or performance, and all conditions and warranties that might otherwise be implied by statute or common law are excluded to the fullest extent permitted by law.

We do not promise that this site will always be available, or that its operation will be error-free, nor do we accept responsibility for any adverse effects of accessing it or downloading material from it. Unique Ibiza does not accept any liability for any losses or claims arising from any inability to access this site, any interruption in the conduct of any auction, or any failure to complete a transaction. This includes adverse effects resulting from the downloading of viruses, the loss or corruption of material downloaded, or any programs or data already on your system, and website-browser incompatibility problems.